Refund policy

Return & Refund Policy

Last updated: 21 April 2026

1. 7-Day Cooling-Off Period (Online Orders)

In accordance with the Electronic Communications and Transactions Act, customers may return any product within 7 days of delivery for a full refund.

Conditions:

  • The item must be unused

  • The item must be in its original packaging

  • The item must be in resalable condition

Customers are responsible for return shipping costs unless the item is defective.

2. Faulty or Defective Products (6-Month Warranty)

In line with the Consumer Protection Act, all products are covered by a 6-month warranty.

If your product is:

  • Defective

  • Damaged

  • Not as described

You are entitled to:

  • A repair

  • A replacement

  • OR a full refund

Skinvest will cover all return shipping costs for defective items.

3. Hygiene & Safety Policy

Due to the nature of personal skincare devices, products that have been used cannot be returned unless they are defective.

This policy is in place to protect the health and safety of all customers.

4. Non-Returnable Items

We do not accept returns for:

  • Used items (unless defective)

  • Items not in original condition or packaging

  • Items damaged due to misuse or improper handling

5. Refund Process

  • Refunds are processed within 5–10 business days after the returned item has been received and inspected

  • Refunds will be issued via the original payment method

6. How to Request a Return

To initiate a return, please contact us on the form

Please include:

  • Your order number

  • Reason for return

  • Photos (if the item is defective or damaged)

Skinvest reserves the right to refuse returns that do not meet the above conditions.